OpenText Innovation Tour 2015
April 7, 2015. New York, NY, USA. Making Business Transformation Real in 2015 – keynote by Connie Moore Event website: OpenText Innovation Tour 2015
DCG research and articles about: customer experience management
Optimizing High-Value Customer Journeys: The Case of Banking
Given a choice, would you rather go to the dentist, or listen to what your bank has to say? In an exhaustive study of 10,000 millennials in the U.S. (defined as those born between 1981 and 2000), Viacom Media Group found that seven out of ten respondents preferred a session in the dentist’s chair. Banks… read more >
Who Drives Customer Experience: The CIO, The CMO, or Fill-In-The-Blank?
How many times have you heard or read about the demise of the CIO? The way some experts describe it, these poor, unlucky professionals are slowly going extinct, what with cloud and systems integrators and who knows what else taking over their jobs. According to the demise storytellers, the CIO is quickly becoming a mid-management… read more >
DCG Podcasts: OpenText Acquisition of IGC
On January 5, 2015 OpenText announced its acquisition of Informative Graphics Corporation (IGC). In this podcast, Digital Clarity Group’s Connie Moore and Chris Walker discuss what the acquisition means for OpenText and its customers.
Target learns about cross-border commerce the hard way by failing big in Canada
It has not been a great 18 months for Target. The retailer announced earlier this month that it would close down its entire Canadian business, shutting 133 stores and laying off nearly 18,000 people. This will cost the company pre-tax losses of $5.4 billion for Q4 2014, not to mention to-be-determined continued losses into 2015…. read more >
Four predictions prescriptions for CEM clarity in 2015
[Note: This is a long one – but worth it! So get your beverage of choice and settle in.] Admit it. You overindulged during the holidays. Oh, I don’t mean the liquor and libations, the decadent deserts, the game day gorging – after a long, strange 2014, you deserved all of that, and more. I’m… read more >
Customer Experience Leadership Trends, 2015-2018
Digital Disruption Forces Change, 2015 And Beyond. In 2014 many of the significant business technology trends were gradual and predictable — like the continued growth of cloud, analytics and big data, and the consumerization of IT. Other trends, such as the internet of things, seized everyone’s imagination (if not their wallets) while previous darlings from… read more >
Master Class in Customer Experience Management
February 24-26, 2015. Amsterdam, Netherlands. Copenhagen, Denmark. Munich, Germany. The What, Why, and How of Delivering World-Class Experience by Scott Liewehr Event website: J. Boye Conferences read more >
CMS-Connected: 2014 Gartner Magic Quadrant for WCM
One of the audience’s favorite shows of the year. DCG President Scott Liewehr pulls no punches in his analysis of the 2014 Gartner Magic Quadrant for Web Content Management. Who were the winners, losers and who has no reason to even be listed? Watch this episode to see DCG President and CMS-Connected co-host, Scott Liewehr,… read more >
Step-by-step guide to selecting a WCMS
In today’s content-driven online environment, the ability to effectively deliver engaging, accurate, relevant information in the right format at the right time via the right channel is imperative for any successful content strategy. Finding the ‘best-fit’ Web Content Management System (WCMS) to facilitate managing the content on your public, intranet and/or extranet websites is one… read more >
