Customer Experience Management (CEM) is not a one-time investment. It is a journey with roadmaps, maturity models, expansion within the CEM footprint over time, governance, and continuous improvements and enhancements. To provide ongoing advice and guidance, we offer retainer programs for enterprise adopters, technology vendors, and digital partners. These advisory services ensure that we are accessible to our clients when needed. We can help evaluate situations as they arise, and help them stay or correct their CEM course, as opportunity dictates.
Retainer programs can be incorporated into larger engagements, or contracted for separately in cases where outside expertise delivers valuable insight and perspective.