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DCG research and articles about: customer experience management

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How does Apple avoid disruption? (And what does it mean for CEM?)

[In a few hours, Apple will report earnings for the calendar year Q1 (Q2 of their fiscal year 2015).  The numbers will not exceed the record-breaking previous holiday quarter, but analysts are predicting solid returns. There are even some signs that Wall Street’s on-going and obstinate blindness to what makes Apple tick (tock) is on the… read more >

Digital Clarity Group

DCG Podcasts: Experiences, the 7th era of marketing

    April 2015 – Connie Moore and Robert Rose discuss better practices of the 7th era of marketing – Experiences. Listen in as the DCG analysts discuss where marketing has been, where it’s going, and how you can benefit from staying ahead of the curve.            

Digital Clarity Group

DCG Podcasts: Requirements Gathering for a Technology Selection

April 2015 – Connie Moore and Cathy McKnight discuss the importance of requirements gathering in a technology selection project, and provide some pointers and great advice for gathering and prioritizing requirements for a technology selection.  

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Apple Watch and a new kind of “systems integration” for CEM

In a recent piece on his Asymco blog, Horace Dediu tackles the question of how to predict what category Apple might enter next. (Specifically, whether they will build a car.) However, I think the piece exposes some essential but overlooked elements of customer experience management. It ought to be required reading for anyone involved with… read more >

Free Developer Report

Connecting Content Marketing Experiences: Three Keys to More Connected and Aligned Technology and Marketing Agendas

It’s getting tough out there. Consumers are more widely connected than ever, across a rapidly increasing number of devices.  Various research studies indicate that, in response, marketers are giving top priority to delivering data-driven, relevant content experiences across new and existing digital channels. But for most enterprises, simply prioritizing an initiative doesn’t guarantee it will actually happen. Organizational… read more >

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CMO Digital Marketing Leaders Summit

June 1-3, 2015. Austin, Texas, USA. Scott Liewehr, and Tim Walters lead roundtables, panels, and workshops. Event website: CMO Digital Marketing Leaders Summit read more >

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CMO Summit Europe

May 12-14, 2015. Dublin, Ireland. Scott Liewehr, Tim Walters, and Cathy McKnight lead roundtables, panels, and workshops. Event website: CMO Summit Europe read more >

Digital Clarity Group

Our Alliance with Constellation Research: Practicing What We Preach

We started our journey at Digital Clarity Group three years ago this month. On the 23rd, in fact. Our mission from the start was to help business leaders navigate their organizations through digital transformation in the smartest, easiest, most pragmatic way possible. That meant doing things a bit differently than others, but not just for… read more >

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Web Content Management Round-Up, March 2015

The Web Content Management Systems market is crowded, competitive, and fast-moving. With so many vendors and solutions, it can be hard to keep on top of all the latest developments, particularly if your job responsibilities are based around only one CMS platform (or a selected few). This review brings together recent highlights from across the… read more >

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CMO Summit US

April 13-15, 2015. Miami, FL USA Scott Liewehr and Tim Walters lead roundtables, panels, and workshops. Event website: 4th CMO Summit US

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