Friday August 23, 2013, New York – Robert Rose, Partner and Senior Analyst at Digital Clarity Group, will be delivering the keynote presentation at the Ingeniux User Conference on Thursday September 26, 2013. The User Conference will bring together Ingeniux customers from around the world to share their knowledge, participate in engaging sessions, and learn about… read more >
Wednesday August 21, 2013, New York — Tim Walters, Partner and Principal Analyst at Digital Clarity Group, has been invited to speak at the Liferay Portal Solutions Forum on Tuesday September 24, 2013. This is the first Liferay Portal Forum to be held in Germany. The forum will bring like-minded professionals together to discuss Liferay’s open… read more >
Friday August 16, 2013, New York – We’re happy to announce that two members from the awesome DCG team will be at Inbound Marketing Conference, August 19 – 22, 2013 in Boston, MA. Allen Bonde, Partner and Principal Analyst, and Elise Segar, Partner and Head of Client Relations, will be attending the conference. Inbound is… read more >
Friday August 16, 2013, New York – Robert Rose, Partner and Senior Analyst at Digital Clarity Group, will be the keynote speaker at the Manufacturer’s Summit at Content Marketing World in Cleveland, Ohio September 9-12, 2013. He will also be running a Conference workshop, helping companies improve their online marketing and website management. As an expert… read more >
August 15, 2013, New York – The buzz for Digital Clarity Group’s new Report continues! As THE Guide to Service Providers for Web Content and Customer Experience Management, the Guide continues to garner industry recognition. FierceContentManagement, a notable industry resource featuring articles and commentary on enterprise content management, recently wrote a review outlining the merits… read more >
August 14, 2013, New York – If you haven’t already heard, Digital Clarity Group recently released a groundbreak report – the DCG Guide to Service Providers for Web Content and Customer Experience Management. The Guide has been making waves, most recently being featured on the web content management news site, CMS Wire. Barb Mosher Zinck of CMS… read more >
After months of research, interviews, writing, editing, rewriting, and more editing we are proud to announce Digital Clarity Group’s Guide to Service Providers for Web Content and Customer Experience Management. Digital Clarity Group was founded on the belief that the Service Provider, whether they call themselves a Digital Agency, System Integrator, or something more creative,… read more >
Here are three inconvenient truths. First, mastering customer experience management (CEM) is an imperative, because the quality of the experiences you offer and support will increasingly determine the fate of your company. Second, the CEM Imperative is not a prediction. Consumers’ expectations for rich experiences are effective today, and they are growing ever less tolerant… read more >
On the July episode of CMS-Connected, DCG’s President Scott Liewehr discussed the launch of the ground-breaking Guide to Service Providers for Web Content and Customer Experience Management. The 271-page report is the first and only comprehensive reference available on the market to help organizations make sense of the digital agency and systems integrator landscape. It… read more >
As I ramp up DCG’s social CRM research I’ve been looking through a number of recent industry studies including the latest edition of the Gartner Magic Quadrant on CRM Customer Engagement Center solutions (new term they are using to reflect the growing role of social channels – report is available from several featured vendors) and… read more >
