EPiServer Customer and Partner Day 2014
June 26, 2014, Den Haag, Netherlands. Customer Experience Management, Tim Walters, Ph.D. Event website: EPiServer Customer and Partner Day read more >
June 26, 2014, Den Haag, Netherlands. Customer Experience Management, Tim Walters, Ph.D. Event website: EPiServer Customer and Partner Day read more >
June 24-26, 2014, Basel, Switzerland. Making the Transition From WCM to CEM – And Why Resistance Is Futile, Tim Walters, Ph.D. Event website: Magnolia Conference 2014 read more >
June 11–12, 2014, San Francisco, CA, USA. Customer Experience Trends in Documentation, Tim Walters, Ph.D. Event website: SDL Innovate, San Francisco read more >
May 2014, webinar. Presented by Tim Walters, moderated by Mary Laplante. read more >
May 19–20, 2014, Amsterdam, Netherlands. Globalization and Customer Experience Management, Tim Walters, Ph.D. Event website: SDL Innovate, Amsterdam, Netherlands. read more >
May 14–15, 2014, London, UK Managing the New Marketing Complexity, Tim Walters, Ph.D. Event website: Adobe Summit EMEA 2014 read more >
We are proud to announce that the European edition of Digital Clarity Group’s 2014 European Guide to Service Providers for Web Content and Customer Experience Management is out. Research for the Guide began in September 2013 and included: Identifying and connecting with over 150 service providers: advertising agencies, digital/interactive agencies, marketing communications agencies, and systems integrators… read more >
May 6–8, 2014, Philadelphia, PA, USA Keynote: Making Customer Experience Management Real, Tim Walters The Tools, Team and Tactics Needed to Compete in An Outside-In World, Scott Liewehr and Cathy McKnight Customer Experience Management – Starts at Home, Cathy McKnight Expert Panel Discussion Web Idol Event website: J.Boye’s Web & Intranet Conference read more >
April 7, 2014, Amsterdam, Netherlands Keynote: Social Intranets, the Lemming Curve, and ‘Down With People’ – Tim Walters Event website: Social Now Europe read more >
Our latest Insight Paper, The CEM Imperative: Customer Experience in the Age of the Empowered Consumer, establishes that customer experience management is no longer an option, a nice-to-have, or a remote step in the five year strategic plan. On the contrary, the mobile and social empowerment of consumers makes CEM an inescapable, compulsory, and essential… read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.
Digital Clarity Group has exceptional resources that are professional, deeply knowledgeable, experienced, and highly supportive... read more >
Randy Kirsh,
IT Director of Applications,
Presbyterian Homes and Services
New York, NY
Phone: 1.844.510.3244
[email protected]