ADAM Sync! 2015
May 6-7, 2015. San Francisco, CA, USA. Event website: ADAM Sync! 2015 read more >
DCG research and articles about: Tim Walters
ADAM Sync! 2015
April 22–23, 2015. Ghent, Belgium Tim Walters is speaking at ADAM Sync! 2015 on April 22, 2015. Event website: ADAM Sync! 2015 read more >
CMO Summit US
April 13-15, 2015. Miami, FL USA Scott Liewehr and Tim Walters lead roundtables, panels, and workshops. Event website: 4th CMO Summit US
Adobe Summit 2015
March 9–13, 2015. Salt Lake City, UT. Meet Scott Liewehr, Cathy McKnight, Tim Walters, Ph.D., Connie Moore, and Robert Rose at Adobe Summit 2015. Robert Rose will be speaking on March 10, 2015. Event website: Adobe Summit 2015 read more >
Optimizing High-Value Customer Journeys: The Case of Banking
Given a choice, would you rather go to the dentist, or listen to what your bank has to say? In an exhaustive study of 10,000 millennials in the U.S. (defined as those born between 1981 and 2000), Viacom Media Group found that seven out of ten respondents preferred a session in the dentist’s chair. Banks… read more >
hybris Partner Summit 2015
February 11-13, 2015. Munich, Germany. Meet Scott Liewehr, Connie Moore, Jill Finger Gibson and Tim Walters at hybris Customer Days 2015. Event website: hybris Partner Summit 2015 read more >
Can documentation practices make the world safe for CEM?
To mark the publication of a new Digital Clarity Group Insight Paper, “The New Role for Documentation in the Era of Customer Experience Management,” consider this historical tale. Although we now date the early 15th-century as the dawn of the Renaissance, Europe at the time was still more medieval than modern… read more >
The New Role for Documentation in the Era of Customer Experience Management
Virtually overnight, consumers empowered by mobile devices, social platforms, and ubiquitous connectivity have forced organizations of all types to come to terms with customer experience management (CEM). Customer experiences are usually multi-event and multichannel, and they typically involve multiple departments or teams. Successful CEM, therefore, requires organizations to abandon the traditional “touchpoint” approach to managing and measuring customer… read more >
The Reinvention of Technical Documentation
December 9, 2014. Online webinar with Tim Walters. read more >
Gilbane Content and Digital Experience Conference 2014
December 2-4, Boston, MA, USA. Opening Keynote: Industry Analyst Panel, Scott Liewehr Enterprise Social: Living Up to Its Promise? Tim Walters Building Next-Generation WCM and Digital Experiences, Jill Finger Gibson Foundations for Best-Fit WCM Service Provider Selections, Cathy McKnight Event website: Gilbane Content and Digital Experience Conference 2014 read more >
