The Top Inconvenient Truths and Dangerous Misconceptions about Customer Experience Management
February 2014, webinar. Presented by Tim Walters, moderated by Mary Laplante. read more >
February 2014, webinar. Presented by Tim Walters, moderated by Mary Laplante. read more >
November 26, 2013. Webinar. Presenters: Scott Liewehr and Tim Walters, Ph.D. read more >
Friday November 1 2013, New York – Fast approaching is EPiServer’s Customer & Partner Day UK and Ireland 2013. Tim Walters, Partner and Principal Analyst, will be in attendance to talk about industry trends. The event will also feature customer cases, developer workshops, and separate tracks for customers and partners. The event takes place at… read more >
Tuesday September 17 2013, New York – Tim Walters, Partner Analyst at Digital Clarity Group, will deliver the opening keynote at the i2 Swiss Internet Summit on November 7, 2013. This year’s summit focuses on the challenges of web experience management and engaging consumers on multiple mobile devices, as well as the social intranet and digital… read more >
Wednesday August 21, 2013, New York — Tim Walters, Partner and Principal Analyst at Digital Clarity Group, has been invited to speak at the Liferay Portal Solutions Forum on Tuesday September 24, 2013. This is the first Liferay Portal Forum to be held in Germany. The forum will bring like-minded professionals together to discuss Liferay’s open… read more >
August 15, 2013, New York – The buzz for Digital Clarity Group’s new Report continues! As THE Guide to Service Providers for Web Content and Customer Experience Management, the Guide continues to garner industry recognition. FierceContentManagement, a notable industry resource featuring articles and commentary on enterprise content management, recently wrote a review outlining the merits… read more >
August 14, 2013, New York – If you haven’t already heard, Digital Clarity Group recently released a groundbreak report – the DCG Guide to Service Providers for Web Content and Customer Experience Management. The Guide has been making waves, most recently being featured on the web content management news site, CMS Wire. Barb Mosher Zinck of CMS… read more >
On the July episode of CMS-Connected, DCG’s President Scott Liewehr discussed the launch of the ground-breaking Guide to Service Providers for Web Content and Customer Experience Management. The 271-page report is the first and only comprehensive reference available on the market to help organizations make sense of the digital agency and systems integrator landscape. It… read more >
Friday’s announced acquisition of Acquity Group by Accenture is impressive in both dollar and surprise value. But in fact, it is merely a high-profile manifestation of the changes racking the service provider (SP) landscape as they reposition to support customer experience management (CEM). For example, fellow suit-and-tie consulting firm Deloitte picked up Übermind in January… read more >
If you have held a job for more than a few days you know that information management, access, and exchange are the achilles heel of the knowledge-based enterprise. It’s no surprise then that enterprise social and collaboration tools have been the focus of so much investment and innovation in recent years, among both start-ups and… read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.
Digital Clarity Group has exceptional resources that are professional, deeply knowledgeable, experienced, and highly supportive... read more >
Randy Kirsh,
IT Director of Applications,
Presbyterian Homes and Services
New York, NY
Phone: 1.844.510.3244
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