Press Release: Digital Clarity Group Recognizes Cognifide with First VOCalis Award
January 23, 2018, New York – Digital Clarity Group, Inc., the research and advisory firm that helps organizations deliver world-class customer experience through partnerships with best-fit technology vendors and digital partners, today announced that digital agency Cognifide has received a 2018 VOCalis Award of Excellence in implementing Adobe Experience Manager. This is the first award that Digital Clarity Group (DCG) has presented under the umbrella of its unique VOCalis customer satisfaction assessment program.
VOCalis is DCG’s Voice of the Customer assessment program that uses customer feedback to bring transparency to the performance of digital agencies and systems integrators when implementing technology solutions. Unlike “Leader” designations by other market researchers, the VOCalis Award is distinctive because a large cross-section of the agency’s customers must agree that the recipient performs exceptionally and consistently. To date, VOCalis has captured feedback on approximately 40 agencies from senior leaders of hundreds of customers with Adobe Experience Manager projects, and Cognifide met the most rigorous criteria for the award.
“We’re delighted to present our first VOCalis award to Cognifide, thereby acknowledging the firm’s excellence in implementing a leading platform for experience management,” said DCG Chief Executive Officer Scott Liewehr. “The VOCalis award exemplifies DCG’s mission to improve success rates of digital projects by honoring those partners who demonstrate consistent success. The award serves not only as a symbol of DCG’s confidence in Cognifide, but also as a seal of approval from its recent customers. As we work to help customers make informed decisions about digital partners every day, we are proud to recommend Cognifide based on their excellent body of work with Adobe Experience Manager.”
“The VOCalis Award is a huge deal for us because it comes from our customers,” said Miro Walker, Cognifide Chief Executive Officer. “We’re particularly proud that we were scored so highly for our empathy and understanding of the customer need. Successful implementation can only be achieved with a firm understanding of the business drivers and goals, and it’s good to hear that our customers think that’s what makes Cognifide stand out from the crowd. It’s also great to know that they recognize our ability to deliver our best for every customer, every time.”
DCG expects to present additional VOCalis Awards for Excellence throughout 2018.
About Digital Clarity Group
Digital Clarity Group is a research and advisory firm that helps organizations deliver world-class customer experience through high-performance partnerships. DCG enables client success by bringing unprecedented transparency to selecting, engaging, and optimizing relationships with digital partners and technology vendors. Its guidance draws on its proprietary data about agency and integrator partner performance, on its deep experience with vendor and digital partner selections, and on its roles as industry analysts covering technologies for managing customer experiences. DCG delivers on its mission through its VOCalis customer satisfaction assessment program, its vendor and digital partner selection services, and Partner Finder, a free service that enables buyers to create short lists of qualified digital partners based on key criteria.
Contact for Digital Clarity Group:
Mary Laplante, Vice President Client Services and Marketing
+1.844.510.3244 ext 13
Headquartered in London, Cognifide is a WPP marketing technology consultancy that works with some of the world’s leading businesses to deliver exceptional customer experiences. Our technical and transformational expertise puts marketers in control, helping them to get to market faster, improve marketing execution, innovate and be more efficient. Cognifide is an Adobe Experience Manager Specialised Partner and has been recognized, as part of the WPP Adobe Alliance, as Adobe’s Global Digital Experience Cloud Solution Partner of the Year for 2017.
Contact for Cognifide:
Josie Klafkowska, Head of Brand and Communication
+44 (0)7968 494 509