In this talk, presented at NASSCOM’s India Leadership Forum in Mumbai, India, Scott Liewehr emphasizes that the recipe for effective digital transformation is a blend of front office (Digital Outside) and back office (Digital Inside) focus. As Connie Moore indicates in her report, Transform Customer Experience and Operational Excellence By Going Digital Outside and Inside, most… read more >
One part of the acquisitions may not be so coincidental. Aperto and ecx.io are German companies. Chicago-based Accenture Interactive — one of the major competitors for IBM in this space — has a presence in Germany. Coincidence? Probably not, said Jill Finger Gibson, principal analyst at New York City-based Digital Clarity Group. In addition to… read more >
Tim Walters told me that some organizations realize they need to step back and rethink their strategy, and then there are others that may not realize it, but should. There are two key indicators something isn’t right about CEM: Organizations are approaching CEM wrong. Yes, we’ve been doing CEM for what feels like forever (at… read more >
March 20–24, 2016. Where: Las Vegas, NV, USA. Meet Scott Liewehr, Cathy McKnight, Alan Pelz-Sharpe, Tiffany Elliot at Adobe Summit 2016. Event website: Adobe Summit 2016 read more >
March 17, 2016. Online webinar. Rethinking BPM in the Age of the Digital Customer by Connie Moore read more >
March 16-18, 2016. Las Vegas, NV, USA. Analyst attending: Alan Pelz-Sharpe. Event website: Channel Partners Conference & Expo read more >
March 16, 2016. Online webinar. A Holistic Approach to Digital Transformation by Connie Moore read more >
March 10, 2016. Toronto, Canada. Analyst attending: Tiffany Elliot Event website: CMA Insights read more >
March 8-10, 2016. St. Andrews, Scotland, UK. Cathy McKnight will lead roundtables, panels, and workshops. Event website: CMO Europe Summit read more >
All the best for a year filled with health, joy, and good fortune from the Digital Clarity Group team! In the spirit of sharing and helping others in 2016, we have made a $500 USD donation to UNICEF on behalf of all those who shared with us their holiday spirit. UNICEF is dedicated to supporting… read more >
