Close Window
 

Author Archive | Connie Moore

Free Developer Report

Robotic Process Automation: A Breakthrough In Getting Work Done Quickly, Cheaply, and Accurately

By

Robotic process automation (RPA), also known as intelligent automation or robotics, is getting significant attention from business and technology executives as companies seek big jumps in productivity by deploying tools powered by artificial intelligence (AI). At operational excellence, business process management (BPM), and AI conferences, sessions about robotics implementations, best practices, and case studies are… read more >

Pharma firms turn to customer journey mapping strategies

By

Business transformation, or its offspring–digital transformation–is sweeping across the pharma industry. In reality, most pharma companies been slower to embrace transformation than firms in many other industries, such as retail and CPG. Now pharma companies are either racing or at least marching double-time to catch up with new business models and customer expectations. As a… read more >

Hollywood: coming to a business near you

By

The other night my husband and I saw American Made, the recent movie starring Tom Cruise as a rogue pilot who gets enmeshed with drug cartels. It was an energetic, fast-paced, entertaining movie that we both enjoyed. Funny thing, though. The first comments that both my husband and I made to each other when walking… read more >

The big deal with robotic process automation

By

I am literally amazed at the enthusiastic level of interest/hype in robotic process automation, also known as intelligent automation. It’s been a long time since I’ve seen hardened IT execs and seasoned business people get so excited by a technology (much less a non-glamourous product category that automates clerical/administrative work.) Need some examples? Here’s a few:… read more >

Columns

Best practices for government IT modernization

By

IT modernization is becoming a mandatory business imperative for federal, state, and local governments. The same factors that propel private enterprises to modernize so they can embrace customer experience and operational excellence also drive government agencies—but with an added twist. Government agencies process enormous volumes while supporting a huge citizen base that differs widely on… read more >

Free Developer Report

Pharma Marketing: Get Started on Creating Great Customer Experience with Journey Strategies

By

In this report, Connie Moore offers unique insights into customer journey strategies and journey mapping practices that can be leveraged for better customer experience in the pharma sector. Marketing is already challenging for pharma companies. Pharma continues to spend the lion’s share of its marketing dollars to reach patients via broadcast advertising and print. Direct-to-consumer… read more >

A partnership between customer experience and operational excellence is emerging

Customer Experience and Operational Excellence join forces for digital transformation

By

In early 2017, we declared that operational excellence (BPM) practitioners and customer experience (CX) experts would join forces this year to transform the business, starting from initial customer interactions and then going all the way through to back office operations that support those customer interactions. It was a powerful statement, especially since the project teams… read more >

Marketing executives: get prepared for digital security breaches

By

Here’s a question: is your firm (and the marketing organization in particular) prepared for the hours, days, and weeks following a major breach in your organization’s security perimeter from an external or internal attack? If the answer is no, or maybe, you are in good company. Like ostriches with their heads in the sand, the… read more >

Walking a tightrope without realizing the risk

Equifax’s egregious response to a hacking breach–it’s past time to take precautions

By

Well, it’s happened again. We should be used to it by now, but it’s still shocking. Here’s yet another massive cybersecurity breach by criminals who made off with social security numbers, birthdays, addresses, and in some instances, driver’s license numbers and credit card numbers. (See this NBC News report for more details.) This time the… read more >

A new book about business process management, authored collaboratively by experts around the world

Conversations about business process by an all-star team

By

  Over the past six months, I’ve had an opportunity to participate in an exciting project related to business transformation, business process management (BPM), Lean, Six Sigma, and operational excellence. Roger Tregear, a Consulting Director with Leonardo Consulting in Australia, has just published Process Precepts, a collaborative book that also includes contextual contributions by sixteen… read more >

Meet us at: