Co-founder and Principal Analyst
Research areas
- Digital disruption
- Customer Experience Management (including WCM)
- Privacy and personal data security
- Social collaboration and the future of work
- Translation and globalization
Publications
- Guide to Service Providers for Web Content and Customer Experience Management, Europe – Jill Finger Gibson, Scott Liewehr, Marianne Kay, Cathy McKnight, Tim Walters, Ph.D., Tiffany Elliot – Digital Clarity Group, 2014.
- Guide to Service Providers for Web Content and Customer Experience Management, North America – Tim Walters, Ph.D., Cathy McKnight, Marianne Kay, Tiffany Elliot, Scott Liewehr – Digital Clarity Group, 2013.
- Successful Customer Experience Calls For Customer Insight – Tim Walters, Ph.D. – Digital Clarity Group, 2013.
- The CEM Imperative: Customer Experience in the Age of the Empowered Consumer – Tim Walters, Ph.D. – Digital Clarity Group, 2013.
- Web Ubiquity Calls for an “Experience Tier” – Tim Walters, Ph.D. – Digital Clarity Group, 2013.
- Managing the New Marketing Complexity: Integrated Cloud Services Pose an Attractive Alternative for Some – Tim Walters, Ph.D. – Digital Clarity Group, 2013.
- Understanding the “Mobile Shift”: Obsession with the Mobile Channel Obscures the Shift to Ubiquitous Computing – Tim Walters, Ph.D. – Digital Clarity Group, 2013.
Previous experience
- Senior Analyst at Forrester Research
- Marketing Director at FatWire
Profile
A founding partner of Digital Clarity Group, Tim has vast experience helping companies engage with both consumers and employees. An early advocate of personalized and relevant digital experiences, he is also an expert on intranets and the future of work. His background in research, teaching, and software marketing and strategy makes Tim a valued advisor to enterprises as well as solution providers.
Prior to DCG, Tim was a Senior Analyst and Advisor at Forrester Research, where he covered WCM, intranets, the next-generation Information Workplace, portal servers, and translation/globalization practices. He also served as director of international marketing and strategy for FatWire Software, where he was instrumental in charting the transition from WCM to web experience management (WEM). Earlier, Tim was a professor at the University of Rochester and New York University.
Tim lives in Germany with his wife and son. When not digging into the latest research on digital disruption, he enjoys motor sports and alpine hiking, but not at the same time.
Interested in working with Tim? Get in touch
