Turning Client Feedback Into Competitive Advantage:
A VOCalis Success Story
Discover how a top-tier digital agency used VOCalis to sharpen differentiation, improve client outcomes, and achieve industry-leading results.
RDA, a leading digital agency and a Sitecore partner, hired DCG to capture structured client feedback via VOCalis, benchmark their performance, and transform their business around client-validated insights.
The results speak for themselves:
+23-point Net Promoter Score (NPS) increase
#1 ranked Sitecore Platinum Partner for Client Satisfaction, Client Service, and Work Quality
Awarded the Sitecore Global Partner Award for Customer Value and Impact
This case study shows how they achieved it—and how any agency can turn client feedback into strategic advantage.
What RDA Achieved with VOCalis
Aligned leadership around client-validated KPIs
Identified and mitigated client engagement risks early
Restructured operations to prioritize client satisfaction
Improved delivery, service quality, and project outcomes
Strengthened differentiation and brand positioning in the Sitecore ecosystem and beyond
Achieved industry-leading client loyalty and satisfaction metrics
Won the VOCalis Award, given to the top 10% of agencies worldwide
“VOCalis didn’t just give us feedback. It gave us a new lens for running our business. We adopted the metrics as our agency’s KPIs—and the impact has been extraordinary."
— RDA Executive Team
VOCalis turns feedback into actionable insights, business improvement, and competitive strength.
Agencies use VOCalis to:
Benchmark against peers based on 15,000+ brand stakeholder surveys
Differentiate with client-backed proof, not marketing claims
Surface client engagement risks before churn happens
Drive client satisfaction and retention
Improve outcomes and operational efficiency