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DCG research and articles about: service providers

Digital Clarity Group

World of Service Providers, September 2015

Each month, we put together a topical list of new & noteworthy happenings in the world of Service Providers. Look for information about digital agencies, creative shops, systems integrators, consulting firms, and everything in between. Here’s what’s been happening in the World of Service Providers – and why it matters –  for the month of September,… read more >

Run-Meme

Do you suffer from service provider afterthought syndrome?

Do you suffer from SPA syndrome? No, it’s not an excessive number of visits to the spa (as if that were possible). It’s Service Provider Afterthought syndrome. In a recent post, I outlined the five reasons every organization needs to work with a service provider on any CMS or CEM implementation. What is equally important is knowing this: It’s not just… read more >

Digital Clarity Group

World of Service Providers, July 2015

Each month, we put together a topical list of new & noteworthy happenings in the world of Service Providers. Look for information about digital agencies, creative shops, systems integrators, consulting firms, and everything in between. Here’s what’s been happening in the World of Service Providers – and why it matters –  for the month of July,… read more >

Best Buy ditches the Agency of Record Model

World of Service Providers, June 2015

Each month, we put together a topical list of new & noteworthy happenings in the world of Service Providers. Look for information about digital agencies, creative shops, systems integrators, consulting firms, and everything in between. Here’s what’s been happening in the World of Service Providers – and why it matters –  for the month of June,… read more >

Free Developer Report

Five Crucial Lessons Learned in Content Management System Selections

One of the most important actions an organization can take when tackling a new initiative is to learn how to avoid the gotchas — know the pitfalls, the lessons others have learned, and the best practices derived from the experiences of those who have done it successfully (and not so successfully). Learning from others is particularly important when selecting… read more >

Five

Five Reasons to Hire a Service Provider

The landscape of service providers is vast and often confusing. There are thousands upon thousands of digital agencies, systems integrators, creative design firms, marketing technology companies, and many others. While their name can signal a difference in approach, many of these organizations follow a similar mandate: to help your organization succeed. A large part of… read more >

Publicis-Sapient-336x259

DCG Podcasts: Insights about Publicis’ Acquisition of Sapient

At $3.7 billion in cash, Publicis’ recent acquisition of Sapient is not just another holding company buying yet another digital agency. For one, Publicis is changing its name to Publicis.Sapient and betting big that the capabilities Sapient will bring to its network will help the holding company to take a great leap forward in digital,… read more >

jboye-2014

J.Boye European Oracle WebCenter Sites User Group

June 12, 2014, London, UK. Selecting the Right Digital Agency, Marianne Kay Event website: J.Boye European Oracle WebCenter Sites User Group read more >

SP CEM 8 components black text

Beyond Quadrants and Waves: Assessing Service Provider Approaches to Customer Experience

At Digital Clarity Group, we are often asked whether we compare the companies we cover against each other, using ratings, rankings, or other comparison measures. When we answer “absolutely not,” reactions tend to range from relief to head-shaking disappointment, sometimes paradoxically within the same person. This goes to show how immensely powerful such ratings have… read more >

premium-research

Navigating the Service Provider Landscape in Europe

We are proud to announce that the European edition of Digital Clarity Group’s 2014 European Guide to Service Providers for Web Content and Customer Experience Management is out. Research for the Guide began in September 2013 and included: Identifying and connecting with over 150 service providers: advertising agencies, digital/interactive agencies, marketing communications agencies, and systems integrators… read more >

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