April 13, 2016 at 10:00 am ET/ 3:00 pm CET. Online webinar moderated by Connie Moore read more >
DCG research and articles about: internet of things
October 1, 2015. Toronto, Canada. Analyst attending: Tiffany Elliot Event website: Genesys Toronto Tech Summit read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.