If you have held a job for more than a few days you know that information management, access, and exchange are the achilles heel of the knowledge-based enterprise. It’s no surprise then that enterprise social and collaboration tools have been the focus of so much investment and innovation in recent years, among both start-ups and… read more >
DCG research and articles about: collaboration
The search for next big thing when it comes to Customer Relationship Management has been a long, strange trip for those of us who remember when Siebel was battling it out with Brock and Saratoga, and cloud computing was still a gleam in Eric Schmidt’s eye. But here we are, a dozen years after the… read more >
If you’re an IBM customer, or even if you’re not, and you are planning to attend IBM Connect 2013, please make sure to get in touch with us. DCG’s Cathy McKnight and Scott Liewehr will be at Connect in Orlando, Fl from January 27th – 30th. This year’s conference will combine last year’s Connect with the… read more >
Nadine Gordimer said “A desert is a place without expectation.” The same could be said for intranets, in that employees have come to expect very little from these internal online landscapes. As something that became common place less than 20 years ago, never really succeeded in a critical-mass-kind-of-way, and is already on its way out… read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.
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