Wednesday October 16 2013, New York – Digital Pulse got off to a fantastic start today, with a keynote from Ray Velez, Chief Technology Officer at Razorfish and co-author of the new book Converge. Velez talked to a packed audience about

…the “friction” and energies that each specialist brings that need to be fostered for a successful customer experience management program.

To read the full article from CMSwire, click here: http://www.cmswire.com/cms/customer-experience/razorfishs-velez-diversity-key-to-customer-experience-digitalpulse-022828.php

To see the rest of the Digital Pulse agenda, click here: http://pulsecdn.com/wp-content/themes/ims/IMSDP_agenda.pdf

The new Digital Pulse event is bringing together CMOs, CTOs, media executives, content creation pros and technology teams to explore the latest WCM, Customer Experience Management, collaboration and marketing automation tools, along with best practices in a highly interactive and collegial setting.