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The Top Inconvenient Truths and Dangerous Misconceptions about Customer Experience Management

February’s Get Clarity webinar sheds new light on the Customer Experience imperative and implications for your organization

February 2014

What’s fact and what’s fiction about managing the experience that you deliver to customers and prospects? You hear the talk. You feel the pressure. You know it’s time to put the key issues and opportunities on the table with executives, colleagues, and service partners.

In our February Get Clarity webinar, partner and principal analyst Tim Walters draws on insights from a new DCG report The CEM Imperative: Customer Experience in the Age of the Empowered Consumer. Tim shows you how to arm yourself with the truth and knowledge that will shape informed conversations about the realities of CEM for your organization.

Presented by    Moderated by
Tim Walters    Mary Laplante
Tim Walters,
Partner and Principal
Digital Clarity Group
Mary Laplante,
VP, Client Services,
Digital Clarity Group


This webinar has ended. A recording of the webinar can be viewed below:

To learn more about how Digital Clarity Group can help you with your own Customer Experience Management initiatives, please contact us.



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