Monday September 23 2013, New York – We’re proud to announce that former IDC Research Director Jill Finger Gibson has joined DCG as Principal Analyst.

Previously an analyst for Elsevier, where she conducted pricing and strategy research to support the company’s shift from print to digital, Finger Gibson has more than 15 years of experience designing and launching new information products, researching emerging markets, as well as overseeing customer councils for information management executives. Earlier in her career she directed research programs on enterprise and customer communications for IDC’s EMEA division.

In addition to launching new advisory offerings, Finger Gibson will be leading the creation of the upcoming European edition of DCG’s highly acclaimed Guide to Service Providers for Web Content and Customer Experience Management. The North America edition of this guide is available now, and organizations can download a sample profile and industry overview by visiting here.

Scott Liewehr, President of Digital Clarity Group, said, “Jill has a fantastic research and product development background. The insights and experience she brings having directed research at a number of top tier firms will prove to be invaluable as we scale up our offerings and business over the coming years. I am particularly excited to work with her as we develop our own executive councils and other new subscription-based products for organizations making the transition to omni-channel customer experience management.”