REPORT: How Customer Experience Management Changes the “Suite vs. Separate” Debate

ReportResearch

Nov 1

The debate over suite versus best-of-breed solutions has raged since the introduction of enterprise resource planning (ERP) suites in the early 1990s, pitting integration and consistency against functionality and innovation – at least according to the classical terms of the dispute.

Highlights:

Suite versus best of breed: A timeless debate revisited
Understanding and meeting the demand for great customer experiences
The need for a unified solution for customer experience management
Conclusion: How suite is it?

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CXcustomer experience managementDigital TransformationCEMCXMSitecoreCMS Selectiontechnology selectionWeb content managementWCMWCMSTim WaltersSuiteDXPDigital Experience Platforms

Scott Liewehr https://www.digitalclaritygroup.com

REPORT: How Customer Experience Management Changes the “Suite vs. Separate” Debate

Highlights:

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