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Customer Experience Leadership Trends, 2015-2018

Customer Experience Leadership Trends, 2015-2018

Digital Disruption Forces Change, 2015 And Beyond. In 2014 many of the significant business technology trends were gradual and predictable — like the continued growth of cloud, analytics and big data, and the consumerization of IT. Other trends, such as the internet of things, seized everyone’s imagination (if not their wallets) while previous darlings from 2-3 years ago, like gamification, slipped out of sight with nary a whimper. But the biggest, most important trend in 2014 — business transformation that is triggered by digital disruption — will get even bigger and will drive other big trends in 2015 and beyond. Need proof?..

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