REPORT: Assessing and Selecting Digital Partners: A Framework
Organizations typically invest a great deal of time and effort selecting the right technology but very little selecting the right partner for implementation. In our experience, this is a huge mistake. Based on the early trends emerging from our recent research on the subject, it is one of the core reasons why so many end up dissatisfied with their implementation.
With the transition from buying products (e.g. ‘we need some technology’) to solutions (e.g. ‘we need to improve our customer experience’), the implementation is more complicated, integrations more numerous, and the overall business objectives are more difficult to achieve. In this context, selecting the right service provider is imperative.
Digital Clarity Group offers this framework to selecting a service provider that has the necessary capability to help you succeed on your next digitally