REPORT: Assessing and Improving Your Customer Engagement Maturity
Customer engagement is an ongoing evolution that requires a changing array of knowledge, experience, and expertise. To stay ahead of today’s digital evolutionary curve, companies have to engage with their customers and build relationships that are dynamic, complex, and work across multiple channels. Read this paper to learn about the three guiding steps to Customer Engagement maturity.
Key highlights:
Fitting in to survive
Digital Clarity Group’s customer engagement maturity model
The technologies of maturity
The guiding steps to maturity