VIDEO: Two Sides of the Digital Transformation Coin: Digital Inside and Outside
In this talk, presented at NASSCOM’s India Leadership Forum in Mumbai, India, Scott Liewehr emphasizes that the recipe for effective digital transformation is a blend of front office (Digital Outside) and back office (Digital Inside) focus. As Connie Moore indicates in her report, Transform Customer Experience and Operational Excellence By Going Digital Outside and Inside, most organizations tend to aim their transformation initiative on one or the other, often resulting in a negative impact on the customer experience. At DCG, we believe the goal of any digital transformation initiative should be digital agility, and to achieve this, one needs balance. Watch.