Today Scott Liewehr, co-founder and CEO of Digital Clarity Group, was quoted in a CMS Wire article that shared various theories about Microsoft’s recent, somewhat confusing, $26 billion acquisition of LinkedIn. Microsoft: Becoming Service Driven? In a nutshell, perhaps Microsoft wants to take a page from Apple’s playbook and move into services. “Everyone will say… read more >
DCG research and articles about: linkedIn
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.
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