In this CMS Insider segment of CMS-Connected, I provide some thoughts about SDL’s announcement that they plan to divest parts of their marketing suite (Campaigns, Social, and FredHopper). I’m bullish on this move, and I say “it’s about time” that they stop playing copy-cat. The question, in my mind, is whether or not they will… read more >
DCG research and articles about: globalization
December 9, 2014. Online webinar with Tim Walters. read more >
May 19–20, 2014, Amsterdam, Netherlands. Globalization and Customer Experience Management, Tim Walters, Ph.D. Event website: SDL Innovate, Amsterdam, Netherlands. read more >
Thursday October 17 2013, New York – Digital Clarity Group (DCG), a research-driven advisory firm focused on helping leaders navigate the digital transformation, has announced that industry executive Mary Laplante has joined DCG as Vice President, Client Services. Most recently Vice President and Practice Leader for custom research and consulting at Outsell, Inc., a market… read more >
I’m going to start getting pretty good at this whole announcing-new-DCG-partners thing. Last week, I was overjoyed to announce that Elise Segar joined our team, and this week I am excited to let everyone know that Tim Walters, Ph.D. has joined the DCG crew. Tim comes to us from Forrester, where he was a Senior… read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.
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