The UK is one of the largest e-commerce markets in the world, with 14.5% of total retail sales now online and those online sales constituting nearly $174 billion. And though it isn’t the largest country in the E.U. in terms of population – that title goes to Germany which has some 20 million more citizens… read more >
DCG research and articles about: cross-border e-commerce
E-commerce is evolving from being a transaction based on a product catalog to an integral part of the customer experience. In companies’ quests to provide great customer experiences across multiple channels, they are having to look at e-commerce as part of the overall customer journey, rather than as a tacked-on payment gateway. E-commerce, after all,… read more >
E-Commerce Round-Up covers major recent events and news from the past month in the e-commerce world, and provides a brief analysis of what they mean. This month’s Round-Up covers SingPost’s ambitions to become a cross-border e-commerce leader, IKEA’s e-commerce catch-up plans, and the growing problem of e-commerce package delivery for multi tenant-building owners and employees. SingPost’s cross-border… read more >
September 22, 2015, 2:00 pm ET. Online Webinar. Register at: Multichannel Merchant read more >
For a 95-year old company with deep roots in print postal services, adapting to today’s digital world is a formidable challenge. Yet Pitney Bowes, the US-based, 10,000 employee company, has been making some strategic moves lately in order to do just that. In this podcast, Connie Moore and Jill Finger Gibson review Pitney Bowes’ recent… read more >
It’s the end of a long workday, and you have a package that needs to get to your client in another city by tomorrow morning. There’s a Fedex box in the lobby of your office building, but you’ve already missed the pick-up window deadline of 6 p.m. It’s too bulky for a bike messenger, and… read more >
It has not been a great 18 months for Target. The retailer announced earlier this month that it would close down its entire Canadian business, shutting 133 stores and laying off nearly 18,000 people. This will cost the company pre-tax losses of $5.4 billion for Q4 2014, not to mention to-be-determined continued losses into 2015…. read more >
Guess which of the following is the biggest online shopping day of the year worldwide? Black Friday Cyber Monday Valentine’s Day Boxing Day Veterans Day/Remembrance Day If you guessed anything but 5, you would be wrong. That’s right, November 11th, known in many North American and European countries as a day to honor veterans, is… read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.
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