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CRM Evolution 2015

When: August 17-19, 2015
Where: New York, NY, USA

Web Self-Service Is Dead, Long Live Video Customer Service

by Johan Jacobs
Tuesday, August 18, 1:45 p.m – 2:30 p.m

Johan Jacobs

Companies are enabling more and more video services for web-linked and mobile devices. The business case for video customer service (VCS) is still mostly unproven, resulting in very few deployments. Gain insight into VCS. Discuss how to augment your existing web-based services with video and which service providers to approach. Explore a number of organizations that have successfully deployed video as a customer service channel and learn the best practices you should apply when deploying VCS.

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