In this CMS Insider segment of CMS-Connected, I provide some thoughts about SDL’s announcement that they plan to divest parts of their marketing suite (Campaigns, Social, and FredHopper). I’m bullish on this move, and I say “it’s about time” that they stop playing copy-cat. The question, in my mind, is whether or not they will… read more >
In this talk, presented at NASSCOM’s India Leadership Forum in Mumbai, India, Scott Liewehr emphasizes that the recipe for effective digital transformation is a blend of front office (Digital Outside) and back office (Digital Inside) focus. As Connie Moore indicates in her report, Transform Customer Experience and Operational Excellence By Going Digital Outside and Inside, most… read more >
The best brands seek to deliver a truly holistic, unified experience for their customers. The digital commerce experience is no different and demands a high level of integration and unification throughout. Marketing teams have traditionally used web content management as their primary tool to reach website visitors, while commerce teams have used eCommerce platforms. But… read more >
In this discussion Marianne Kay and Mary Laplante talk about the merger of the two CMS vendors, Ektron and EPiServer, under the new Accel-KKR ownership. read more >
One of the audience’s favorite shows of the year. DCG President Scott Liewehr pulls no punches in his analysis of the 2014 Gartner Magic Quadrant for Web Content Management. Who were the winners, losers and who has no reason to even be listed? Watch this episode to see DCG President and CMS-Connected co-host, Scott Liewehr,… read more >
In this discussion Marianne Kay and Mary Laplante talk about Accel-KKR investment in Ektron and EPiServer, and what it means for Ektron and EPiServer customers. read more >
December 9, 2014. Online webinar with Tim Walters. read more >
The acquisition of your chosen CMS vendor by another firm leads to many questions about the future path for the vendor, the CMS product, and the support services. It can also open the door to assessing the technology and considering alternatives. This Q&A session covers recent acquisition of Telerik (Sitefinity) by Progress Software, and looks… read more >
What are the well engineered intranets looking to build on, after a proven record of engagement? When the productivity and community development targets are reached, what will the next phase in the evolution be? Watch this CMS-Connected news show about the Future of Intranets with Seth Earley, Richard Harbridge, Toby Ward, Sunny Lenarduzzi & JIVE.
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.