Download free report. Business process automation and information management technologies are two different markets and disciplines addressing two very different kinds of problems. Yet, after being on the scene for more than 2-3 decades, process technologies and information technologies are still inextricably linked. Why? The symbiotic nature of the two markets is best understood by… read more >
Over the past decade, business process management (BPM) suites have made huge strides in automation by applying a simple concept – separating business and process rules from application code. With this approach, BPM software has streamlined and accelerated the deployment of business processes, providing a significant improvement over the traditional ways developers embed process and… read more >
Here’s an important question: Is your firm thinking of investing in business process management (BPM) software to gain greater efficiency from automating high throughput, transaction-intensive business processes? If so, it’s time to think again. That’s because the current best practice in BPM software is to target high volume, repeatable, people-less processes and business processes at… read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.