E-Commerce Round-Up covers major recent events and news from the past month in the commerce world, and provides a brief analysis of what they mean. This month’s Round-Up highlights innovative companies employing new business models that have implications for ecommerce: social delivery, subscriptions, and retail marketplaces. Scandinavian start-ups fuel innovation in “social delivery” services In… read more >
“Who owns the customer?” is a question that commonly arises in discussions about customer experience management at conferences and in online forums. Some say marketing, others say customer service, still others name other departments and functions that traditionally have the most regular direct personal contact with customers. While any organizational initiative needs to have some degree of executive sponsorship and governance; this… read more >
In the last few years, customer experience management (CEM) has evolved from being a topic mostly used among marketers to occupying center stage in strategy discussions among C-suite executives. As customer experience initiatives move from strategy to execution, they require the participation of a range of practitioners. These practitioners include individuals in IT, administration, and… read more >
E-Commerce Round-Up covers major recent events and news from the past month in the commerce world, and provides a brief analysis of what they mean. hybris and Acquia team up for cloud-based content and commerce hybris has just inked a partnership with Acquia, where the two vendors will collaborate to deliver “contextually relevant experiences… read more >
It’s that time of year where it seems like everyone in the known universe and beyond is either organizing conferences, preparing to exhibit or speak at them, or attending them. Accompanying the raft of conferences are announcements and press releases galore, and one in particular from the #IRCE15 event taking place in Chicago this week caught… read more >
For a 95-year old company with deep roots in print postal services, adapting to today’s digital world is a formidable challenge. Yet Pitney Bowes, the US-based, 10,000 employee company, has been making some strategic moves lately in order to do just that. In this podcast, Connie Moore and Jill Finger Gibson review Pitney Bowes’ recent… read more >
Automattic, the company behind open-source publishing platform WordPress as well as other web publishing companies, has until recently kept a pretty low profile. Prior to its most recent financing round in 2014, where it raised $160 million, the company’s leadership ran it as a break-even business. Nearly a quarter of all websites now use WordPress (full… read more >
It’s the end of a long workday, and you have a package that needs to get to your client in another city by tomorrow morning. There’s a Fedex box in the lobby of your office building, but you’ve already missed the pick-up window deadline of 6 p.m. It’s too bulky for a bike messenger, and… read more >
There are a lot of great big happy projections hitting the headlines about e-commerce growth and its potential. In 2014, the global e-commerce market reportedly exceeded $1.3 trillion, lead by the US and China. And apparently this is just the beginning: the US Department of Commerce says that just 7% of US retail is online…. read more >
It has not been a great 18 months for Target. The retailer announced earlier this month that it would close down its entire Canadian business, shutting 133 stores and laying off nearly 18,000 people. This will cost the company pre-tax losses of $5.4 billion for Q4 2014, not to mention to-be-determined continued losses into 2015…. read more >
